{"id":3425,"date":"2025-08-26T20:28:29","date_gmt":"2025-08-26T20:28:29","guid":{"rendered":"https:\/\/mistnmoon.com\/?page_id=3425"},"modified":"2025-08-26T20:34:01","modified_gmt":"2025-08-26T20:34:01","slug":"elementor-3425","status":"publish","type":"page","link":"https:\/\/mistnmoon.com\/?page_id=3425","title":{"rendered":"Shipping & Return Policy"},"content":{"rendered":"\t\t
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Shipping & Return Policy<\/u><\/span><\/h1><\/div><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/p>

FAQ<\/span><\/span><\/p>

Hello dear customers, We have put together questions and answers regarding the shipping and returns policy on the site.\u00a0<\/p>

How long does it take from placing the order until the package is shipped?<\/p>

Usually, it takes 5 -7 business days. We will provide you with information by email or SMS during the processing time to inform you regarding any issue with your order. Finally, we will send automatic \u2018Dispatch mail\u2019 with the tracking number.<\/p>

What is the delivery time?<\/span><\/span><\/p>

For \u2018Free Shipping\u2019 the average duration is 15 \u2013 30 days from the moment of shipment.\u00a0<\/p>

For Express Shipping, by FedEx, the delivery time is between 7 \u2013 15 days.\u00a0<\/p>

Express delivery requires additional payment as stated in the order.<\/p>

For some reason, during the holidays season, some of the carrier\u2019s lines have a delay that is beyond our control.<\/p>

Considering the long trip for each package, some packages can be damaged during the transportation, we can\u2019t control that. Customers should forgive for minor damage to the box.<\/p>

What is the return policy?<\/span><\/span><\/p>

Our policy is, that every customer can return the product within 14 days, from the day of receiving it. A full refund will be awarded to the buyer once the item will be reacived in its original condition.\u00a0The buyer is responsible for the return postage and packing costs.<\/span>\u00a0The customer is required to provide a tracking number and the shipping invoice of the returned package. Upon receiving the product back, we will issue the balance for the full refund.<\/p>

What is the import Tax\/Duties policy?<\/span><\/span><\/p>

Tax policy depends on the destination country. Usually, we write on the package the minimum amount to avoid tax payments when released from customs. In case you need to write a different amount or special instructions, please leave us a message. Customers will be responsible for paying customs duties or any tax for importing goods to the country.<\/p>

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer\u2019s responsibility. Please check with your country\u2019s customs office to determine what these additional costs will be prior to bidding or buying.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Shipping & Return Policy FAQ Hello dear customers, We have put together questions and answers regarding the shipping and returns policy on the site.\u00a0 How long does it take from placing the order until the package is shipped? Usually, it takes 5 -7 business days. We will provide you with information by email or SMS […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3425","page","type-page","status-publish","hentry"],"yoast_head":"\nShipping & Return Policy | Mist & Moon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mistnmoon.com\/?page_id=3425\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping & Return Policy\" \/>\n<meta property=\"og:description\" content=\"Shipping & Return Policy FAQ Hello dear customers, We have put together questions and answers regarding the shipping and returns policy on the site.\u00a0 How long does it take from placing the order until the package is shipped? 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